Return & Shipping Policy

RETURNS & EXCHANGES

Eligibility

To be eligible for a return or exchange:

• The product must be unused and unwashed
• It must be in its original packaging
• All tags and components should be intact

Return Charges

We offer the option of returning your items using our home collection service.

A ₹200 return handling fee will be deducted from your refund.

This fee helps cover reverse logistics and processing.

Exceptions

The return fee will not be applicable if:

• You receive a damaged product
• You receive a defective or incorrect item

How to Request a Return

If you have placed your order through an account, you can request a return from the Returns section of your account.

If you have placed a guest order, you can request a return through the link shared in your order confirmation email.

Alternatively, you can write to us at:
info@modernthreadsliving.in

Pickup Process

Once your return request is placed:

• A pickup will be arranged within 48–72 hours
• The courier will collect the package from your chosen address
• You do not need to print a return label it will be provided by the courier

Additional Information

• This return service is available for online purchases only
• It is not necessary to include a printed invoice or receipt inside the package

Refunds

Once the returned item is received and passes a quality check:

• Your refund will be processed to the original payment method
• Timelines may vary depending on your payment provider

Shipping Policy

Reliable delivery, wherever you are